Got a question?

No. Pick a slot, enter your name and email, and book. You get a confirmation email. (Paid bookings are charged securely by card at checkout; free reservations just hold your slot.)

Your bookings are tied to that email address. Go to My bookings, enter it, and we’ll email you a one-time code that shows you all of them.

Check your spam or promotions folder first. The email comes from noreply@mybookr.app.

Still nothing? Head to My bookings and enter the email you booked with. If your booking shows up there, it went through.

Yes. Enter their name and email at the booking step, and the confirmation goes to them.

All times are shown in UK time (Europe/London), because every Bookr business is based in the UK.

If you're booking from abroad or travelling, your appointment time is the local UK time at the business, not the time where you are.

Cancel before the deadline on your booking and the service price comes back in full. You are shown that deadline as a date and time — on the booking page, at checkout and on your confirmation. Most businesses ask for notice as a courtesy and refund you in full whenever you cancel. Some charge if you cancel after the deadline; those tell you so before you pay, and you tick to accept it.

• The Booking Protection Fee shown at checkout is kept. On a £40 booking that is £1.56.
• If the business cancels on you, you get everything back including the fee.
• Not turning up at all is different from cancelling: a business can charge a no-show fee if it has told you about one in advance.

You'll see this when you book, and again on the cancel page with the exact refund amount.

Go to My bookings, find the booking, and click "Cancel". You'll see exactly what refund you're entitled to before you confirm.

If you have an account, you can also cancel from your account page.

Yes. On the cancel page, click "Reschedule" and pick a new date and time. Your booking moves over and no refund is needed.

Refunds go back to the card you paid with, typically within 5–10 business days. If it's been longer than 10 working days, contact us.

If the business cancels, you get a full refund, whatever their policy.

Yes. Payments are processed through Stripe, and Bookr never stores your card details. Everything is encrypted in transit.

All bookings are paid by card at the time of booking. We accept Visa, Mastercard and Amex, plus Apple Pay and Google Pay on supported devices.

Your card statement shows BOOKR PAY. Your confirmation email carries the booking reference and the business name, so a charge is always traceable to the booking you made.

Everything you have bought lives in your wallet: go to My bookings, enter your email, and we will send you a 6-digit code. Once you are in you will see your gift cards, passes and class packs with their codes, along with your bookings and any stamp cards.

You don't need an account or the original email. The code proves it's you.

Book as normal on the business's page. On the payment step, tap "Have a gift card?" or "Have a pass?" and enter the code. A gift card covers the price up to its balance; a pass uses one of its pre-paid sessions.

Class packs and memberships work differently — see below.

Open the link from your purchase email and it applies automatically. If you have lost it, go to the class business's booking page and tap "Have a class pack or membership?", then enter the email you bought with.

Your place is booked without paying again. One class comes off your pack, or your membership covers it.

Passes and class packs can carry an expiry set by the business. The date is shown in your wallet and on the purchase email, and we send you a reminder before it runs out.

Gift cards can also carry an expiry date. There is no reminder email for gift cards, so check the date in your wallet.

If something has expired, contact the business first; they can often help. If you cannot reach them, email support@mybookr.app.

Yes. Go to My bookings, verify your email, and cancel from the membership card. Your access runs to the end of the period you have already paid for, then billing stops.

No. You pay the face value of a gift card, pass or class pack, with no fee added.

The Booking Protection Fee applies when you book an appointment or a class. When you spend a pass or a class-pack session, that booking is already paid for, so nothing further is charged.

Yes. Cancel before the appointment starts and the balance goes back onto the gift card, or the session goes back onto the pass, automatically. Check your wallet on My bookings and it will be there.

No. You can book and manage bookings as a guest with just your email. An account keeps all your bookings in one place and saves typing your details each time.

On the login page, type your email and click "Forgot password?" We'll email you a link to set a new one.

Email support@mybookr.app from the email on your account. We'll confirm within 5 working days and delete your data within 30 days. Booking and payment records are kept for 7 years where required for tax (HMRC); everything else is removed. Booked as a guest? Email us with the booking reference from your confirmation so we can verify it's you. See our Privacy Policy for full detail.

Download the Bookr app to set up your page. Add your services and availability, and you get your own mybookr.app/[your-name] link.

See For businesses for more.

Yes. On the Pro plan you can embed your booking page directly on Squarespace, Wix, WordPress, Shopify and more. It uses the same bookings and calendar. See the step-by-step guide.

Yes, on every plan. Make an API key in the app (Business → Connect your AI) or at Developer settings, choose what it may do, and use it against mybookr.app/api/v1. The same key works with the MCP server at mybookr.app/mcp, so your AI assistant can read and manage your business by chat. Everything is documented at mybookr.app/developers.

Free to start. We take a small platform fee on completed bookings — see For businesses for the latest pricing.

It's a small footer line on your public booking page on the free Starter plan. Upgrade to Pro to remove it.

Open the Bookr app and tap Business. From there: Business details (name, category, contact), Customise your page (photos, colours, social, what customers read), Services (what's bookable), Working hours (when you're open), Booking policy (cancellation, no-show, notice) and Reviews (read + reply). Messages has its own tab.

Changes save as you make them.

A service is anything a customer can book that takes a specific amount of time and costs a specific amount, such as a haircut, a yoga class, a tattoo consult or an hour in a studio.

Rules: name max 80 chars, duration between 5 minutes and 8 hours, price between £0 (free trial slot) and £10,000. Description max 300 characters. Don't list anything that breaks our Acceptable Use Policy; that's grounds for instant suspension.

In the Bookr app, tap Business → Business details and fill in your address, city and postcode. Your map position comes from the postcode you gave when you set up, so the map preview and the Google Maps + Apple Maps direction buttons appear on your public page automatically.

No. The booking page only shows slots that are still free.

If two customers try to book the same slot at the same moment, only the first gets it. The second sees "That slot was just taken — please pick another time".

When a day has under 30% of its times left, that day is marked on the calendar. When 2 or fewer are left the day shows the actual number on the tile, the times header reads "Almost full · only N spots left", and each remaining time carries its own "N left" (or "Last one"). Classes show the real number of places left on every session.

It helps customers book before someone else does. It's on every plan, including free Starter.

In the Bookr app, select the slot in your calendar and hit Block, or use Bookr Online at mybookr.app/app/settings/blocks. The slot disappears from your public page.

For "I'm closed all day": toggle the day off in Business → Working hours.

Three deductions, in order:

1. Your customer pays your price plus a 3.4% + 20p Booking Protection Fee — kept by Bookr if they cancel. If you cancel on them, they get it back and it comes off your next payout.
2. Stripe's card processing comes off that total — about 1.5% + 20p on a UK card.
3. Bookr takes its plan percentage of what's left. No minimum.

What you receive depends on your plan and your price — work it out on /pricing. Stripe never sends you a bill: its fee is taken out of the payment, and the exact amount is on every booking.

Card payments run through Stripe. Connect your bank in the app (3 minutes — we verify your bank details and ID once, then payouts run automatically). Bookr holds each card payment until the appointment ends, then releases it to your Stripe balance within about fifteen minutes. Stripe then pays your bank on its own schedule — 7 days while your account is new, then Stripe's UK standard of 3 working days; Stripe says a first-ever payout can take 7–14 days. Your next payout date is shown in Payouts in the app.

The booking doesn't go through. They see an error at checkout and can try a different card. Either the payment goes through and the slot is held, or nothing happens.

Stripe notifies us and you. We share documented evidence (booking timestamp, confirmation email, your cancellation policy, the customer's signed acceptance) to defend the charge. If the customer wins (e.g. they prove a no-show was actually your cancellation), the amount is refunded out of your future payouts. Customers who keep filing fraudulent chargebacks are suspended.

That's between you and HMRC, not us. If your turnover exceeds the VAT registration threshold (£90k as of 2025-26), you must register. Once registered, you typically include VAT in the prices you set in Bookr. We're not currently VAT-registered ourselves, so our platform fee is exclusive of VAT.

Per booking, the customer receives up to 5 emails — all branded as you:

1. Booking confirmed — receipt with details + manage link
2. 24h reminder — "See you tomorrow" with date/time
3. 2h reminder — "Your booking is in 2 hours"
4. Review request — sent 2–26h after the appointment ends
5. Cancellation confirmation — if they cancel, with refund timing

You can also send manual 1-1 messages from the Messages tab in the Bookr app.

Yes, from the Messages tab in the Bookr app. Pick a booking and send up to 1000 characters. It reaches the customer by email, branded as you. Daily caps by plan: Starter 30, Pro 1000.

Replies go to your normal inbox, not through Bookr.

Yes, once per review, up to 600 characters. Reply from Business → Reviews in the Bookr app. It appears publicly under the customer's words on your booking page. Replying is on every plan, including free Starter.

If you've added a phone number to your profile, it's shown on your booking page. Customers can also use the address you've added to find you in person. We don't show your email by default, to protect you from spam. If you want them to email you, add a "website" social link pointing to your own contact page.