Got a question?

No signup form, no password. Pick a slot, enter your email, verify with the 6-digit code we send you, and pay. Takes under 60 seconds.

Your account is created automatically from that email — so next time you book on Bookr, all your past bookings are already there waiting for you in My bookings.

Check your spam / promotions folder first — the email comes from noreply@mybookr.app.

Still nothing? Head to My bookings and enter the email you booked with. If your booking shows up there, it went through.

Yes. Just enter their name and email at the booking step — the confirmation goes to whoever's email you provided.

Each business sets their own cancellation policy. Most are one of these:

Flexible — full refund up to 24 hours before, none after
Standard — full refund 48h+ before, 50% refund from 24-48h before, none under 24h
Strict — full refund up to the cutoff hours the business sets (typically 72h+), none after
Non-refundable — no refunds, ever (usually for food and prepared services)

In every case, the 2.5% Buyer Protection Fee is never refunded.

You'll see the policy when you book and again on the cancel page — with the exact refund amount calculated for you.

Go to My bookings, find the booking, and click "Cancel". You'll see exactly what refund you're entitled to before you confirm.

If you have an account, you can also cancel from your account page.

Yes — and it's usually better. On the cancel page, click "Reschedule" and pick a new date and time. Your booking moves over, no refund needed.

Refunds go back to the card you paid with, typically within 5–10 business days. Some banks are faster, some slower — if it's been longer than 10 working days, drop us a line.

You always get a full refund if the business cancels — regardless of their policy. They'll be notified to reach out to you to reschedule, and the refund processes automatically.

Yes. Payments are processed through Stripe — Bookr never stores your card details. Everything is encrypted in transit with 256-bit SSL.

All major cards — Visa, Mastercard, Amex. Apple Pay and Google Pay on supported devices. We're adding bank transfers and more methods over time.

You'll see the business name (or "MYBOOKR · [business]") on your statement. Not just "Bookr" on its own.

No — you can book and manage bookings as a guest using just your email. An account makes it easier: all your bookings in one place, no need to type your details every time.

On the login page, type your email and click "Forgot password?" We'll email you a link to set a new one.

Email hello@mybookr.app from the email on your account and we'll delete it within 30 days, along with all your data.

Set up your page free in your browser at mybookr.app. Add your services and availability, and you instantly get your own mybookr.app/[your-name] link.

See For businesses for the full pitch.

Free to start. We take a small commission on completed bookings — see For businesses for the latest pricing.

It's a small footer line on your public booking page on the free Starter plan. It costs you nothing and is honestly responsible for ~half our growth. Upgrade to Studio or higher to remove it and make the page feel fully yours.

Sign in and go to Manage business. Six tabs: Profile (name, photos, social), Services (what's bookable), Hours (when you're open), Policy (cancellation rules), Messages (1-1 customer notes), Reviews (read + reply).

Changes save instantly and sync to the mobile app — there's only one source of truth.

A service is anything a customer can book that takes a specific amount of time and costs a specific amount. Haircut. Yoga class. Tattoo consult. Studio rental hour.

Rules: name max 80 chars, duration between 5 minutes and 8 hours, price between £0 (free trial slot) and £10,000. Description max 300 characters. Don't list anything that breaks our Acceptable Use Policy — that's grounds for instant suspension.

In Manage → Profile, type your street address and hit Pin on map. We geocode it (free, no API key needed) and store the lat/lng. The map preview appears on your public page with Google Maps + Apple Maps direction buttons.

No — that's enforced at the database, not just the UI. The booking page only shows slots that aren't already taken. If two customers happen to confirm the same slot at the exact same millisecond, the database rejects the second one with "That slot was just taken — please pick another time".

You'll never get a double-booking through Bookr.

When fewer than 30% of theoretical slots are left for a given day, the booking page shows customers an amber "High demand · N spots left" badge. When 2 or fewer are left it strengthens to "Almost full". Helps customers commit before another tab beats them to it.

Available on Studio and higher.

For now: in the Bookr app, select the slot in your calendar and hit Block. The slot disappears from your public page instantly. We're shipping a web-side block tool soon.

For "I'm closed all day": toggle the day off in Manage → Hours.

Three things come off every booking: a flat 2.5% Buyer Protection Fee the customer pays on top of your price (non-refundable), Stripe processing (1.5% + 20p) on the customer's total, and your plan fee. On a £100 service, the customer pays £102.50 and Stripe takes £1.74:

• Starter (4%): you receive £96.66
• Duo (3.5%): you receive £97.17
• Studio (3%): you receive £97.69
• Shop (2.5%): you receive £98.20
• Chain (2%): you receive £98.71

Higher tier = lower plan fee = more of every booking lands in your pocket.

Connect Stripe in Money (3 minutes — Stripe asks for bank + ID once). After that, payouts to your bank are automatic every 2 business days. We do not hold your money — Stripe transfers directly to you.

The booking doesn't go through. They see an error at checkout and can try a different card. No half-booked state — either the payment lands and the slot is held, or nothing happens.

Stripe notifies us and you. We share documented evidence (booking timestamp, confirmation email, your cancellation policy, the customer's signed acceptance) to defend the charge. If the customer wins (e.g. they prove a no-show was actually your cancellation), the amount is refunded out of your future payouts. Persistent fraudulent chargebacks → customer account suspended.

That's between you and HMRC, not us. If your turnover exceeds the VAT registration threshold (£90k as of 2025-26), you must register. Once registered, you typically include VAT in the prices you set in Bookr. We're not currently VAT-registered ourselves, so our platform fee is exclusive of VAT.

Per booking, the customer receives up to 6 emails — all branded as you:

1. Booking confirmed — instant receipt with details + manage link
2. Cancellation deadline — heads-up sent ~1h before they can no longer cancel for free (skipped if your policy is non-refundable)
3. 24h reminder — "See you tomorrow" with date/time
4. 2h reminder — "Your booking is in 2 hours"
5. Review request — sent 2–26h after the appointment ends
6. Cancellation confirmation — if they cancel, with refund timing

You can also send manual 1-1 messages from Manage → Messages.

Yes — from Manage → Messages. Pick a booking, type up to 1000 characters, send. Lands in the customer's email branded as you. Daily caps by plan: Starter 3, Duo 30, Studio+ effectively unlimited (1000).

Reply goes to your normal inbox — we don't relay replies through Bookr yet.

Yes, once per review, up to 600 characters. Reply from Manage → Reviews. It appears publicly under the customer's words on your booking page. Replies are Duo and above.

If you've added a phone number to your profile, it's shown on your booking page. Customers can also use the address you've added to find you in person. We deliberately don't expose your email by default — too much spam risk. If you want them to email you, add a "website" social link pointing to your own contact page.