Got a question?

No signup form, no password, no app. Pick a slot, enter your name and email, and book — under 60 seconds. You get a confirmation email automatically. (Paid bookings are charged securely by card at checkout; free reservations just hold your slot.)

There’s nothing to sign up for. Your bookings are tied to that email address — head to My bookings, enter it, and we’ll email you a one-time code that shows you all of them.

Check your spam / promotions folder first — the email comes from noreply@mybookr.app.

Still nothing? Head to My bookings and enter the email you booked with. If your booking shows up there, it went through.

Yes. Just enter their name and email at the booking step — the confirmation goes to whoever's email you provided.

All times are shown in UK time (Europe/London), because every Bookr business is based in the UK.

If you're booking from abroad or travelling, your appointment time is the local UK time at the business — so arrive at that clock time in the business's timezone, not your own.

Cancel any time before your appointment and the service price comes back. Every time, at every business. A business can ask for notice — and it is worth giving them — but a cancellation window is a courtesy, never a forfeit of your money.

• The service price is refunded in full whenever you cancel before the appointment starts.
• The 2.5% Booking Protection Fee is kept — that is the fee for the protection you had while the booking stood. On a £40 booking that is £1.
• If the business cancels on you, you get everything back including the fee.
• Not turning up at all is different from cancelling: a business can charge a no-show fee if it has told you about one in advance.

You'll see this when you book and again on the cancel page — with the exact refund amount calculated for you.

Go to My bookings, find the booking, and click "Cancel". You'll see exactly what refund you're entitled to before you confirm.

If you have an account, you can also cancel from your account page.

Yes — and it's usually better. On the cancel page, click "Reschedule" and pick a new date and time. Your booking moves over, no refund needed.

Refunds go back to the card you paid with, typically within 5–10 business days. Some banks are faster, some slower — if it's been longer than 10 working days, drop us a line.

You always get a full refund if the business cancels — regardless of their policy. They'll be notified to reach out to you to reschedule, and the refund processes automatically.

Yes. Payments are processed through Stripe — Bookr never stores your card details. Everything is encrypted in transit with 256-bit SSL.

All bookings are paid by card at the time of booking. We accept all major cards — Visa, Mastercard, Amex — plus Apple Pay and Google Pay on supported devices. Payments are processed securely by Stripe.

You'll see the business name (or "MYBOOKR · [business]") on your statement. Not just "Bookr" on its own.

Everything you have bought lives in your wallet: go to My bookings, enter your email, and we will send you a 6-digit code. Once you are in you will see your gift cards, passes and class packs with their codes, along with your bookings and any stamp cards.

You do not need an account, and you do not need the original email — the code proves it is you.

Book as normal on the business's page. On the payment step, tap "Have a gift card?" or "Have a pass?" and enter the code. A gift card covers the price up to its balance; a pass uses one of its pre-paid sessions.

Class packs and memberships work differently — see below.

Open the link from your purchase email and it applies automatically. If you have lost it, go to the class business's booking page and tap "Have a class pack or membership?", then enter the email you bought with.

Your place is booked without paying again — one class comes off your pack, or is covered by your membership.

Passes and class packs can carry an expiry set by the business. The date is shown in your wallet and on the purchase email, and we send you a reminder before it runs out.

Gift cards can also carry an expiry date. There is no reminder email for gift cards, so check the date in your wallet.

If something has expired, contact the business first; they can often help. If you cannot reach them, email support@mybookr.app.

Yes, and without phoning anyone. Go to My bookings, verify your email, and cancel from the membership card. Your access runs to the end of the period you have already paid for, then billing stops — nothing is charged again.

No. You pay exactly the face value of a gift card, pass or class pack — no fee is added.

The 2.5% Booking Protection Fee applies when you book an appointment or a class. When you spend a pass or a class-pack session, that booking is already paid for, so nothing further is charged.

Yes. Cancel before the appointment starts and the balance goes back onto the gift card, or the session goes back onto the pass, automatically. Check your wallet on My bookings and it will be there.

No — you can book and manage bookings as a guest using just your email. An account makes it easier: all your bookings in one place, no need to type your details every time.

On the login page, type your email and click "Forgot password?" We'll email you a link to set a new one.

Email support@mybookr.app from the email on your account — we'll confirm within 5 working days and delete your data within 30 days. Booking and payment records are kept for 7 years where required for tax (HMRC); everything else is removed. Booked as a guest? Email us with the booking reference from your confirmation so we can verify it's you. See our Privacy Policy for full detail.

Download the Bookr app to set up your page. Add your services and availability, and you instantly get your own mybookr.app/[your-name] link.

See For businesses for the full pitch.

Yes — on the Shop plan you can embed your booking page directly on Squarespace, Wix, WordPress, Shopify and more. It's the same bookings and calendar, with nothing to sync. See the step-by-step guide.

Free to start. We take a small platform fee on completed bookings — see For businesses for the latest pricing.

It's a small footer line on your public booking page on the free Starter plan. It costs you nothing and is honestly responsible for ~half our growth. Upgrade to Studio or higher to remove it and make the page feel fully yours.

Open the Bookr app and head to Manage. Six tabs: Profile (name, photos, social), Services (what's bookable), Hours (when you're open), Policy (cancellation rules), Messages (1-1 customer notes), Reviews (read + reply).

Changes save instantly — there's only one source of truth.

A service is anything a customer can book that takes a specific amount of time and costs a specific amount. Haircut. Yoga class. Tattoo consult. Studio rental hour.

Rules: name max 80 chars, duration between 5 minutes and 8 hours, price between £0 (free trial slot) and £10,000. Description max 300 characters. Don't list anything that breaks our Acceptable Use Policy — that's grounds for instant suspension.

In the Bookr app under Manage → Profile, type your street address and hit Pin on map. We geocode it (free, no API key needed) and store the lat/lng. The map preview appears on your public page with Google Maps + Apple Maps direction buttons.

No — that's enforced at the database, not just the UI. The booking page only shows slots that aren't already taken. If two customers happen to confirm the same slot at the exact same millisecond, the database rejects the second one with "That slot was just taken — please pick another time".

You'll never get a double-booking through Bookr.

When fewer than 30% of theoretical slots are left for a given day, the booking page shows customers an amber "High demand · N spots left" badge. When 2 or fewer are left it strengthens to "Almost full". Helps customers commit before another tab beats them to it.

Available on Studio and higher.

For now: in the Bookr app, select the slot in your calendar and hit Block. The slot disappears from your public page instantly. We're shipping a web-side block tool soon.

For "I'm closed all day": toggle the day off in Manage → Hours.

Three deductions, in order:

1. Your customer pays your price plus a flat 2.5% Booking Protection Fee — non-refundable, kept by Bookr.
2. Stripe's card processing comes off that total — about 1.5% + 20p on a UK card.
3. Bookr takes its plan percentage of what's left. No minimum.

On a £100 service the customer pays £102.50, card processing is about £1.74, leaving £100.76:

• Starter (2.5% = £2.52): you receive £98.24
• Duo (2.4% = £2.42): you receive £98.34
• Studio (2.25% = £2.27): you receive £98.49
• Shop (2.1% = £2.12): you receive £98.64
• Chain (1.95% = £1.96): you receive £98.80

Higher tier = lower plan fee = more of every booking lands in your pocket. Stripe never sends you a bill — its fee is taken out of the payment, and you can see the exact amount on every booking.

Card payments run through Stripe. Connect your bank in the app (3 minutes — we verify your bank details and ID once, then payouts run automatically). Card payments are held for 48 hours after each appointment — the Booking Protection window — then released and sent to your bank, typically arriving 2–5 working days later.

The booking doesn't go through. They see an error at checkout and can try a different card. No half-booked state — either the payment lands and the slot is held, or nothing happens.

Stripe notifies us and you. We share documented evidence (booking timestamp, confirmation email, your cancellation policy, the customer's signed acceptance) to defend the charge. If the customer wins (e.g. they prove a no-show was actually your cancellation), the amount is refunded out of your future payouts. Persistent fraudulent chargebacks → customer account suspended.

That's between you and HMRC, not us. If your turnover exceeds the VAT registration threshold (£90k as of 2025-26), you must register. Once registered, you typically include VAT in the prices you set in Bookr. We're not currently VAT-registered ourselves, so our platform fee is exclusive of VAT.

Per booking, the customer receives up to 5 emails — all branded as you:

1. Booking confirmed — instant receipt with details + manage link
2. 24h reminder — "See you tomorrow" with date/time
3. 2h reminder — "Your booking is in 2 hours"
4. Review request — sent 2–26h after the appointment ends
5. Cancellation confirmation — if they cancel, with refund timing

You can also send manual 1-1 messages from Manage → Messages in the Bookr app.

Yes — from Manage → Messages in the Bookr app. Pick a booking, type up to 1000 characters, send. Lands in the customer's email branded as you. Daily caps by plan: Starter 3, Duo 30, Studio+ effectively unlimited (1000).

Reply goes to your normal inbox — we don't relay replies through Bookr yet.

Yes, once per review, up to 600 characters. Reply from Manage → Reviews in the Bookr app. It appears publicly under the customer's words on your booking page. Replies are Duo and above.

If you've added a phone number to your profile, it's shown on your booking page. Customers can also use the address you've added to find you in person. We deliberately don't expose your email by default — too much spam risk. If you want them to email you, add a "website" social link pointing to your own contact page.