Booking Protection
Every booking is protected.
Last updated: 23 June 2026
Bookr's Booking Protection Fee is a small fixed percentage added to every booking — a service fee, not insurance. It's what lets us guarantee your booking, handle your refunds, and provide dispute support if anything goes wrong, backed by a contractual refund commitment from Bookr.
Booking Protection Fee
2.5%added to your total
Same percentage on every Bookr booking — barbers, trainers, dentists, sandwich shops. Visible at checkout before you pay.
What it includes
One thing to know. The Booking Protection Fee is non-refundable when you cancel — even if the service price is fully refunded under the cancellation policy, the 2.5% stays with Bookr to cover the protection we provided when you placed the order. The one exception: if the business cancels your booking, you are refunded in full including the fee (we recover it from the business). The fee applies to every card booking on every plan — it cannot be waived, discounted or removed. This is the same model used by Vinted, Depop, and other marketplaces with booking protection.
Common questions
Is the Booking Protection Fee the same as a service fee?
Effectively yes — it's a service fee, not insurance. Different platforms call it different things. We chose "Booking Protection" because it best describes what the money actually pays for: secure payment, refund processing, and dispute support. Any payout is a contractual refund commitment from Bookr made within this policy — not an insurance claim.
Why is it non-refundable?
The protection happens at the moment you book — your card is encrypted, your booking is confirmed, and Bookr's dispute support and refund commitment apply if anything goes wrong from that point on. That work is done regardless of whether you actually use the booking. (Stripe's processing fee is also non-refundable for the same reason.)
Does the business pay this too?
No — the 2.5% is added on top of the service price, paid by you (the customer). The business pays a separate fee to Bookr from their side, based on their subscription plan. See pricing.
What if the business refuses to refund me?
Every Bookr business agrees to a cancellation policy when they set up. If they don't honour it, contact support@mybookr.app and we'll review the booking. Where the policy entitles you to a refund, we'll process it directly.
Is there a minimum order amount?
Yes — bookings/orders need to total at least £1 to go through. This keeps the per-transaction overhead reasonable. For sandwich shops and small-cart orders, you can combine items to clear the £1 minimum.
Can I use the Booking Protection Fee to cover a poor-quality service?
Not directly — the fee pays for booking security, refund processing, and no-show/cancellation disputes. If the service was genuinely not as described (e.g., the business advertised a senior stylist and you got an apprentice without warning), contact us and we'll investigate. Where the listing was materially misleading we can refund the service price under booking protection. "I didn't enjoy it" without a material misrepresentation does not qualify for a refund.
What happens if my card is charged incorrectly?
First check your confirmation email — the amount there is the authorised amount (service price + 2.5% Booking Protection Fee). If the charge differs, email support@mybookr.app with your booking ID and we'll investigate within 2 working days. Never raise a chargeback without contacting us first — chargebacks trigger a dispute process that takes 30–90 days and can result in your Bookr account being suspended.